|
In today's environment, a disaster can occur anytime and significantly affect our Firm's ability to conduct business. As such, Scott & Stringfellow ("S&S") maintains a Business Continuity Plan that documents the procedures the firm and its employees will follow when responding to a wide variety of events. To best respond to any situation, S&S has instituted recovery planning that is both flexible and agile enough to respond to even the worst-case scenarios.
Scott & Stringfellow has organized a Business Recovery Management Team (BRMT) that manages the recovery of critical business functions in a timely manner following any significant business disruption. If Scott & Stringfellow, a self-regulatory organization, or an agency of the federal government declares a Disaster Event, the BRMT will assemble and operate from a Crisis Command Center. Scott & Stringfellow has the ability to relocate essential personnel to back-up facilities or to a secondary branch office from which Financial Advisors or other employees can conduct business.
We recognize that technology and communications are vital to client service. As such, Scott & Stringfellow has built and maintains a back-up data and communications center that is more than 300 miles from the primary data center. This back-up facility contains redundant systems and communication links to ensure prompt access to client data. Our goal is to help ensure clients’ access to their accounts despite any disruptions, realizing that there may be circumstances beyond our control. We are committed to constantly improving our resiliency and will continue to strive toward achieving our goal.
Scott & Stringfellow has developed this Business Continuity Plan and the procedures within to help customers achieve prompt access to their securities and funds following most business disruptions. With regard to client assets, nearly all physical securities are held in central depositories or custodian banks. This allows Scott & Stringfellow and its clients a higher level of liquidity and security of their assets in any type of business disruption.
The following are some very important communication guidelines that you can use in the event our Firm is operating under emergency conditions:
- Primary contact: Your Financial Advisor
- Secondary Contact: Information regarding the status of Scott & Stringfellow can be found on our website, www.ScottStringfellow.com
- Tertiary Contact: The Firm has the ability to establish a Client Crisis Hotline to be utilized during emergency situations. This number may be posted here during an actual emergency
An emergency or disaster may be confined to a specific geographic area. We have coordinated amongst our branch offices to prepare for the emergency need, should one branch become unavailable, that another branch and their respective Financial Advisors can assume their responsibilities until the affected branch is able to resume normal operations. Contact information for each branch is available on our website.
Scott & Stringfellow values its clients and is committed to servicing their financial needs throughout a disruption. Scott & Stringfellow is equally committed to remaining in compliance with all federal and self-regulatory organization rules and regulations.
Scott & Stringfellow has taken significant steps to strengthen its Business Continuity Plans; however it cannot guarantee that all systems will be immediately available following a significant business disruption. Nonetheless, our clients can be assured the employees of Scott & Stringfellow are committed to resuming all business operations as quickly as possible and continuing our service in a professional and courteous manner.
Scott & Stringfellow will update the Business Continuity Plan as circumstances dictate.
|
