| Help |
| Below are some of the most common questions about our site. If you have a question that isn’t addressed here, Click here to Contact Us. |
| HOW TO USE THIS SITE |
I have forgotten my username and/or password.
Your financial advisor can tell you your username and give you a new password. If you do not know how to contact your financial advisor, use the office locator in Contact Us to find your branch’s phone number. |
When I try to log in, I get a message that says "Contact your Sysadmin." What does this mean?
Log-in for your account has been deactivated due to too many unsuccessful log-in attempts. Contact your financial advisor to make sure you are using the correct username and password. |
I am a Scott & Stringfellow customer but I can’t access my account information.
Even if you are a Scott & Stringfellow client you must register for online access to your accounts. Please visit Register Today to set up online account access if you haven’t already.
If you have already registered for online access to your accounts, simply log in with your username and password. Then click on "My Account" to view your account information. If you still cannot access this information, please contact your financial advisor. |
When I register for online account access I am not prompted to enter a username and/or password. Why is this?
The reason you are not prompted to select a user name and password is because your financial advisor assigns the username and password when setting your account(s) up for online access. If you would like to request a particular username and password, please let your financial advisor know when requesting online account access. |
Can I bookmark pages like My Account, My Financial Advisor and Market Watch?
No. Scottstringfellow.com uses a composite security system that checks to see if you are properly logged in each time you visit a page. If you try to bookmark a page, the Web site cannot log you in properly and may ask you for your username and password. |
I can’t open a Daily or Weekly Report after I download it from the Research page.
You need Adobe® Acrobat Reader to view these downloaded reports. If you don’t have this software, you can download it free from Adobe Systems Incorporated at http://www.adobe.com/products/acrobat/readermain.html |
I can’t find what I’m looking for.
Use the Site Map or Search a keyword to locate the information you want. |
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| HOW TO CONTACT US |
How do I contact my financial advisor?
If you have registered with scottstringfellow.com, simply log in, then click the "My Broker" link. You’ll see your financial advisor’s home page, which contains his e-mail and mailing addresses, as well as his phone number.
If you are not a registered client, go to the office locator in the Contact Us section to find contact information for the branch where your financial advisor is located. |
How do I contact my nearest Scott & Stringfellow branch office?
Visit the office locator in the Contact Us section of this site. You can look up any office by state and city and find out its phone number, mailing address and who to contact for general information. |
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| ABOUT SCOTT & STRINGFELLOW |
How do I open an account with Scott & Stringfellow?
On our home page, click on "Register Today." Then click "I’m interested in becoming an S&S client" and enter the information requested. A representative from Scott & Stringfellow will contact you to discuss your financial goals and determine which of our products and services may help you meet those goals. |
Does Scott & Stringfellow have job openings?
Find out by visiting our Careers section in About Us. There, you can see job openings for each Scott & Stringfellow office and even apply online. |
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| TECHNICAL QUESTIONS |
What Web browser should I use to get the most out of scottstringfellow.com?
www.scottstringfellow.com supports the following web browsers:
- Internet Explorer 5+
- FireFox 1.0+
- Safari 3.0+
- Opera 9.0+
- Netscape 7.0+
Downloading the software is free. Scott & Stringfellow is not responsible for any charges associated with obtaining the software via CD. While clients are free to use whichever internet browser they choose to view www.scottstringfellow.com, the site has only been tested internally using the supported browsers. Furthermore, webmaster@scottstringfellow.com is only able to support clients who are using these browsers.
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| Apple Macintosh users with 128-bit encryption Web browsers may still experience encryption warnings while logged into scottstringfellow.com. Do not be concerned if your Macintosh Web browser with 128-bit encryption displays an error message that Scott & Stringfellow’s security certificate has expired. Your account information is still being encrypted by Scott & Stringfellow’s Secure Socket Layer certificate and via the secure HTTPS protocol. Click here to go to Microsoft or Netscape. |
Does this site use cookies? My Web browser asks me if I want it to remember my password–is this a cookie?
A cookie is a device that enables a Web site to collect and maintain information about the users who visit. Scottstringfellow.com does not use cookies. Some Web browsers offer to remember your password, but you are not obligated to turn this feature on. For more information about Scott & Stringfellow’s information practices, please consult our Terms and Conditions. |
How Do I download data into Microsoft Excel?
To download your data into Excel, left-click on the Download to Excel link on the menu bar. When prompted to open or save the file, choose to save it. After the file has been saved, click the Open button to view your file in Excel. |
On the Activity page, why don't all debit card and money market checking entries list the payee?
The listing of the payee was an enhancement to the site in April of 2007. Activity prior to April of 2007 will not display the payee. Note: you must have the optional "Payee Information" column inserted on the Activity page to see any payee information. |
Why am I no longer able to download activity into my version of Quicken?
Effective April 30, 2007, online services and live technical support for Quicken 2004 is no longer available from Quicken Customer Care. This includes downloading financial data. |
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